To be eligible to purchase items on this website you must:
Ben & Lola hope that you are happy with your purchases but if you do need to exchange or return an item please send it back in its original packaging, unworn and in saleable condition, within 14 days of receipt.
Ben & Lola will not accept returns of non-faulty items that have been worn, used and/or garment tags removed. In such cases, the item will be returned at a cost to the customer.
Please complete the returns form enclosed with you purchase, making sure you fill in all the fields.
Unfortunately, we cannot be responsible for returns which are lost or damaged in the post so please obtain a free proof of postage from the post office which will serve as your security in case this happens. Please allow 14 days for us to process your returns. Credit card refunds will appear on your next bank or credit card statement. Please note that delivery charges (where applicable) and returns postage are direct costs and we regret that we cannot refund these.
Exchanges are processed immediately and replacements should be with you in about 5 days.
Claims for lost outgoing parcels cannot be made until enough time has passed to allow for delays in the post, generally 10 working days.
Any items damaged in transit must be reported within 2 days of receipt so please check your delivery on arrival.
All items sold by Ben & Lola are checked for quality control before they are sent out. However, in the unlikely event that goods arrive faulty or damaged, please contact us immediately so that we can replace or repair your item.
Ben & Lola retain the right to approve a returned item for an exchange or refund at our discretion.
All products purchased from the Ben & Lola website must be returned to the above address.
If you have received an item from Ben & Lola as a gift your purchase will be delivered with a returns form. Please note; you must know your order number in order to apply for an exchange.
If you wish to return your gift, you may do so and exchange it for a different item at the same value or more provided you pay the difference. Please note postage & packaging costs will be incurred for gift exchanges. Unfortunately, we cannot be responsible for returns which are lost or damaged in the post so please obtain a free proof of postage from the post office which will serve as your security in case this happens. We recommend you return items via a recorded delivery service.
Your statutory rights are not affected by our returns policy.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. At all times where we disclose your information, please be assured it will remain secure.
We take all reasonable care to make our website as secure as we can. All credit card transactions on this website are processed using pay pal. At Ben & Lola we do not hold any of your credit card details. However in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.
We accept all major types of credit card (MasterCard, Solo, Switch Maestro, Visa, Visa Electron, Delta& Amex).
All prices we use on our website are pounds sterling and include VAT [if applicable]. They do not include postage & packaging.
All products displayed on our website are available while stocks last. Your web browser should automatically inform you when a product is out of stock. If, however in times of high demand, this does not happen, we will contact you within 24 hours of purchase.
We try to make images, product descriptions and specifications as accurate and helpful as possible. However, Ben & Lola take no responsibility for any variation in colour or sizing caused by the browser software you are using. All our images, descriptions and specifications contained on our website are solely published to give our customers the most accurate description possible. Ben & Lola can take no responsibility for any third party advertisements or pop ups which may cause errors on your browser whilst shopping nor do we endorse them.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customers credit/debit card company.
Our objective is to offer you complete satisfaction with your order and the service we provide. When you place an order online with us you do so in the confidence that the terms and conditions outlined apply and by placing an order with us, you are agreeing to accept these terms and conditions. The terms do not affect your statutory rights.
We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when they are placed on the Website and should be read on each occasion you use the Website. Continued use of the Website signifies your acceptance to be bound by the latest terms and conditions
The content and images of this site including images, designs, logos and text are the copyright of Ben & Lola Ltd. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.
Ben & Lola Vat no: 119 0432 41
Ben & Lola Company no: 7747193